We are seeking a dynamic Operations Manager to help lead our team through opening and beyond. Our Operations Manager will create a warm welcoming experience for every guest. Your positive attitude will guide our team to achieve greatness. 

Key Requirements:

• Responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. 
• Assists the General Manager in leading the team in the development and implementation of property-wide strategies. 
• Verifies the implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations. 
• Builds relationships with key customers and is involved in the sales process.
• Must be available to work flexible hours including evenings, weekends, & holidays.

Responsibilities:

• Demonstrates hotel culture by creating a fun, happy, and safe work environment.
• Acts in the capacity of General Manager in his or her absence.
• Performs duties of the department supervisors in his or her absence.
• Responsible for the appropriate scheduling of the front office and front desk team members, labor reports, and payroll.
• Monitors statistical and financial records, prepares reports for the hotel.
• Assists in the development of the annual marketing plan by developing strategies to increase occupancy and revenue.
• Monitors the actual to budget ratios throughout the year.
• Responsible for team member engagement, communications, training, and development.
• Promotes and adheres to Atlantic Hotels & Hilton Hotels policies, procedures, and culture.
• Responsible for Guest Service scores, reviews the scores with the staff, site areas for improvement, and creates incentives.
• Ensures that guest call back program is in place and repeated with every check in, daily with documentation.
• Reviews the manager on duty log for all shifts and ensures that any and all issues are addressed and documented.
• Protects the hotel and assets by enforcing and maintain security, preventative maintenance, and safety program.
• Motivates the staff and establishes a productive and positive work environment.
• Establishes consistent operating procedures.
• Organizes all deposits as directed by the General Manager.
• Loads all direct bills into the system as directed by General Manager.
• Keeps abreast of the competition, completes the occupancy and ADR call around report daily.
• Adheres to local, state, and federal laws in regards to FLSA, OSHA, EEOC and any other compliance board.
• Provides orientation for new employees.
• Handles guest complaints and special requests.
• Demonstrates a commitment to service and guest engagement.
• Completes additional tasks as assigned.