Front Desk Agent

posted May 9, 2024

Holiday Inn Express & Suites Garland E - Lake Hubbard I30

Compensation: $15

Atlantic Hotels Group is looking for friendly and outgoing Front Desk Agents to ensure our guests’ satisfaction by exceeding their expectations. Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. 

Key Requirements:

  • Assist guests with their check-in and check-out procedures and throughout their entire stay
  • Work proficiently on the hotel’s reservation system as well as other computer programs to ensure a seamless workflow
  • Handle all financial matters – including credit card and cash transactions – securely, accurately and with the utmost honesty
  • Anticipate guests’ needs and go out of your way to maximize the guest experience
  • Work collectively with other team members to foster a hospitable, approachable and customer-focused and can-do attitude for our guest

Responsibilities:

  • Follow company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation.
  • Provide information about our hotel, available rooms, rates and amenities and the local area
  • Speak using clear and professional language; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships; support team to reach common goals; listen and respond appropriately to the concerns of employees.
  • Comply with quality assurance standards.
  • Respond to guest requests and/or complaints in a timely and professional manner
  • Stand, sit, or walk for an extended period of time.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Attention to customer service with a professional and pleasant personality.
  • Available to work a flexible schedule including evenings, weekends, and holidays.
  • Perform other reasonable job duties as requested by Supervisors.

Holiday Inn Express & Suites Garland E - Lake Hubbard I30

4412 Bass Pro Drive

Garland, TX 75043

Telephone (972) 203-5700

Holiday Inn Express & Suites Garland E - Lake Hubbard I30

98 Room Hotel

Our Affordable Lakeside Hotel In Garland, TX

This affordable Holiday Inn Express & Suites Garland on Lake Hubbard I30 offers 98 guest rooms in the heart of Lake Ray Hubbard & Rockwall’s Harbor Entertainment District including, Sapphire Bay Resort (coming soon), Hilton Conventions and water activities. We have 1,000 sq. ft. banquet room and 480 sq. ft. conference room. Enjoy easy walking access & waterfront dining to the Flying Saucer offering 200+ global beers, TLC on the Lake with southern classics, Primo’s Tex-Mex with full bar, Hooters and Bass Pro Shop. Amenities waiting in your room, including free high-speed Wi-Fi, flat screen HDTV, microwave, mini-refrigerator, Keurig, full-length mirror, safe, and blackout shades in every room. Feel refreshed after a great night’s sleep and in the morning, enjoy our Express Start Breakfast. Our IHG hot breakfast buffet features, make-ready pancakes, cinnamon rolls, eggs, meats, fruit, dairy, juice and our 24/7 coffee bar. Reenergize with a workout in our fitness center that includes, free weights, cardio equipment and outdoor pool. Business travelers will appreciate our hotel’s proximity to Channell, SPR Packaging, Whitmore, L3, Bimbo and Pepsi. Leisure travelers will enjoy easy access on I30W to enjoy Mesquite Rodeo, Celebration Station, Devil’s Bowl Speedway, Hampton’s Convention Center and Town East Mall with 164 stores.