Front Office Manager

posted May 6, 2024

Holiday Inn Express & Suites North Dallas at Preston

We are looking for an experienced Front Office Manager for an IHG hotel in North Dallas.

Compensation: 40,000

Our Front Office Manager will not only provide excellent guest service but will lead a team of service rockstars! Supervises the Front Desk, Reservations, Bell Desk, and Guest Services to ensure the highest standard of courteous service is met.

  • The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
  • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error
  • Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
  • Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system
  • Ability to analyze information and make effective judgments


  • Directs and supervises the operational activities of the hotel's front office within the hotel
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning, training, and instructing front office staff in details of work.
  • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
  • Update the computer system by inputting inventory and non-inventory groups
  • Control the Suite book to ensure suites and special blocks are handled correctly
  • Communicate with other departments to ensure proper handling of guests and groups
  • Maintain contact with property Reservations Service at all times regarding special requests, etc.,
  • Perform Front Desk supervisor duties, such as handling of guest complaints
  • Accept and record vouchers, traveler’s checks, and other forms of payment
  • Remain calm and alert, especially during emergency and/or heavy hotel activity
  • Resolve complications such as location changes or credit issues
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
  • Plan and implement detailed steps by using experienced judgment and discretion
  • Communicate effectively both verbally and in writing to provide clear direction to staff
  • Observe performance and encourage improvement
  • Administration of disciplinary procedures

Holiday Inn Express & Suites North Dallas at Preston

6055 LBJ Freeway

Dallas, TX 75240

Telephone (972) 404-4500

Holiday Inn Express & Suites North Dallas at Preston

103 Room Hotel

Centrally Located Dallas Hotel Near The Galleria Mall


As you step into the upscale lobby of the Holiday Inn Express® North Dallas at Preston hotel, you'll be greeted with modern comforts while enjoying an excellent location that places you near the vibrant heart of downtown. We're in close proximity to businesses like Interstate Batteries, Alon USA, Texas Instruments, Raytheon, State Farm, FedEx, Medical City and Cooper Aerobics.Love Field Airport (DAL) is just a short distance away, too.

Business travelers staying at this Dallas hotel's Galleria property can use the Business Center or utilize the 3,000-sq-ft ballroom..Love Field Airport (DAL) is just a short distance away, too.

While exploring the Dallas area, the hotel guests appreciate our proximity to attractions like American Airlines Center. You can also easily catch a Rangers' or Cowboys' game. Take the time to visit the Dallas West End, a bustling dining and entertainment district, and after exploring this historic area, experience the fascinating world of Dallas World Aquarium. If you're looking for Dallas hotels near the Galleria Mall, we're just one mile from this upscale shopping haven.

Visitors to the Dallas area appreciate our hotel's free high-speed, wireless Internet access, as well as the delicious, complimentary hot breakfast we serve daily. Take a dip in our indoor pool. Begin planning your Dallas getaway today!