Front Office Manager

posted May 8, 2024

Element Dallas Downtown East

Our Front Office Manager will not only provide excellent guest service but will lead a team of service rockstars! Supervises the Front Desk, Reservations, Bell Desk, and Guest Services to ensure the highest standard of courteous service is met.

  • The individual must possess the following knowledge, skills, and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities.
  • Ability to effectively deal with guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts
  • Basic mathematical skills and considerable skills in the use of a calculator to prepare moderately complex mathematical calculations without error
  • Ability to listen effectively and to speak English clearly to communicate with customers and employees and prepare written complex reports of room availability and revenues generated
  • Hearing and visual ability to observe and detect signs of emergency situations and to access and accurately input information using a moderately complex computer system
  • Ability to analyze information and make effective judgments


  • Directs and supervises the operational activities of the hotel's front office within the hotel
  • Communicate effectively, both verbally and in writing to provide clear direction in assigning, training, and instructing front office staff in details of work.
  • Review VIP reservations, amenity orders, and resumes for incoming and in-house guests
  • Update the computer system by inputting inventory and non-inventory groups
  • Control the Suite book to ensure suites and special blocks are handled correctly
  • Communicate with other departments to ensure proper handling of guests and groups
  • Maintain contact with property Reservations Service at all times regarding special requests, etc.,
  • Perform Front Desk supervisor duties, such as handling of guest complaints
  • Handle cash, make change and balance an assigned house bank
  • Accept and record vouchers, traveler’s checks, and other forms of payment
  • Count cash and other methods of payment at the end of the shift to verity and balancing of either Cashiers, GSA, FDA, and House Bank
  • Remain calm and alert, especially during emergency and/or heavy hotel activity
  • Resolve complications such as location changes or credit issues
  • Field guest complaints, conducting through research to develop the most effective solutions and negotiate results
  • Plan and implement detailed steps by using experienced judgment and discretion
  • Communicate effectively both verbally and in writing to provide clear direction to staff
  • Observe performance and encourage improvement
  • Administration of disciplinary procedures

Element Dallas Downtown East

151 Room Hotel

Dallas Extended-Stay Hotel near Baylor Medical Center

Discover Downtown Dallas with a unique mix of business and entertainment minutes from Element Downtown Dallas East by Marriott. Walk to Baylor University Medical Center, Dallas Theological Seminary or take a short drive to the corporate offices of AT&T and Deloitte. Our downtown Dallas, TX, hotel is situated only a few minutes from Dallas' premier attractions and nightlife, such as The Art District, Deep Ellum, Dallas West End and American Airlines Center. Stay fit with our Motion state-of-the-art fitness center, take a dip in our rejuvenating indoor heated pool, and replenish your body with healthy food options with complimentary breakfast daily. Get inspired in one of our many bright and open multi-purpose public spaces for work, play, socializing, and unwinding. Enjoy our pet-friendly guest rooms that were designed to meet all of your needs. Our signature Heavenly Bed® is featured in all of our guest rooms as well as free WiFi and a work desk. Some rooms include a kitchenette for your extended stay.